Effective date:  18 March  2025

introduction

1.1 ‘The Promoter’, ‘Lagom Hem’, ‘we’ or ‘us’ refers to Lagom Hem Limited, a company registered in England and Wales with company number 12323507, whose registered office is at 124 City Road, London, EC1V 2NX.

1.2 ‘You’ and ‘entrants’ refers to the participants of the gift card prize draw.

1.3 These terms and conditions (‘Terms’) apply to all competitions and prize draws listed on the Promoter’s Website at lagomhem.com (‘Website’). By entering the competition, you will be deemed to have accepted these Terms. If you have any questions or require clarification regarding these Terms, please contact us at contact@lagomhem.com before entering the competition.

eligibility

2.1 The gift card prize draw is only open to all residents in the United Kingdom, Ireland, Northern Ireland, Isle of Man or Channel Islands to enter aged 18 years or over, except:

(a) employees of the Promoter;

(b) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or

(c) members of the immediate families or households of (a) and (b) above.

2.2 By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition and claim the prize. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the competition.

2.3 The Promoter reserves the right at any time, in its absolute discretion, to verify the eligibility of any entrant (including their age).

entry requirements

3.1 The competition will run from and including the opening and closing dates specified on the Website. These dates shall be referred to as the “Opening Date” and “Closing Date”, and defined as first and last calendar days of the given month. All times and dates referred to are the times and dates in London, England.

3.2 If it is absolutely necessary to do so, the Promoter reserves the right to change the Opening and Closing Dates. If the Promoter does change the Opening Date and/or the Closing Date of a competition, the new details will be displayed on the Website. The Promoter will not extend the Closing Date simply to sell more entries.

3.3 There are two entry routes into the competition:

3.3.1 Skills-based entry:

(a) All competitions are skill-based competitions and an entry fee is payable each time you enter which will be stated on the Website. Where the Promoter offers an easy or multiple choice question, a free entry route is available.

(b) To be in with a chance of winning, everyone who enters the competition will be required to correctly answer a question or solve a problem set by the Promoter (the ‘competition question’).

(c) The maximum number entries to the competition will be stated on the Website. The number of entries you are able to make may be limited if the maximum number of entries is reached before the Closing Date. The Closing Date may be brought forward if maximum entries are reached.

(d) Entrants can enter the competition as many times as they wish until the maximum number of entries per competition have been received.

(e) To enter the competition:

(1) go to the Website and view the Competition Question;

(2) complete and submit the online entry form to register an account; then

(3) purchase the required number of entries; then

(4) when you have purchased your entries, submit your answer to the Competition Question.

3.3.2 Free entry:

(a) Available for new and first-time subscribers to the Promoter’s Website.

(b) There is no purchase necessary to enter the gift card draw. To enter you must complete a valid feedback form sent to you via email after account registration and enter a valid email address. Once your feedback form has been received (you must include your email address) you will automatically be entered into the gift card draw.

(c) Feedback forms which include use of profanities and/or unacceptable language, use of URLs, spam or generally inappropriate content will not be considered valid, and the Promoter reserves the right to exclude such entries from the draw with or without the notice.

(d) In these Terms, by completing the feedback form and entering your details, you agree to be bound by and accept these Terms.

3.4 The Promoter will not accept competition entries that are:

(a) automatically generated by computer; or

(b) incomplete;

(c) believed to be fraudulent, offensive, obscene or based on misconduct.

3.5 All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given.

3.6 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition at any time for any reason on notice. This includes entrants who do not give correct contact details, those who make an entry on someone else’s behalf, if they are rude or abusive to the Promoter or anyone associated with them, or any entrants who are found to be abusing or tampering with the operation of the promotion or who we believe to have acted in breach of these terms and conditions.

3.7 No refunds will be given for any rejected entry and they may be prevented from participating in any future competitions. No refunds will be given for failure to win.

3.8 The Promoter will send confirmation that your entry has been received and you have entered the competition. This confirmation will include a unique reference number for each entry submitted, which should be retained for verification purposes.

3.9 The Promoter will not accept responsibility for competition entries that are not successfully completed, are lost or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.10 By purchasing entries and submitting a competition entry, you are entering into a contract with the Promoter and are agreeing to be bound by these terms and conditions along with our Privacy Policy.

selecting a winner

4.1 All entrants who correctly entered the competition will be placed into a draw and the winner will be chosen by random draw. Entering the competition does not guarantee any outcome or result.

4.2 The gift card draw will be held on the given date which is always after the Closing Date. The entry period for each gift card draw will end at midnight on the last day of the stated calendar month. Any feedback forms and skills-based entries received after midnight will not be considered in the draw that month but automatically rolled into the following month’s draw.

4.3 At the end of the competition, a winner for that month will be drawn at random using the reference numbers assigned to each entry. No personal data, including names or email addresses, will be input into the draw process. The draw will be conducted using the third-party tool Rafflys (https://app-sorteos.com/en/app) to ensure fairness and transparency.

To maintain integrity, the draw process will be recorded and retained for audit purposes. This recording will only be used for verification in the event of a dispute and will not be publicly shared.

The odds of winning depend upon the total number of eligible entries received. The draw will take place as soon as reasonably possible and, in any event, within 7 calendar days of the Closing Date.

4.4 There must be at least five valid entries in a given month for the draw to take place. If this threshold is not met in a given month, the draw will not take place, and all valid entries from that month will be automatically rolled over into the next month’s draw. This rollover will continue until the minimum entry requirement is met.

4.5 There will be one winner for each draw.

4.5 For help with entries, please email us at contact@lagomhem.com.

the prize

5.1 The prize for each competition is described on the Website (the “Prize”). Details of the Prize are, to the best of the Promoter’s knowledge, information and belief, correct as at the Opening Date.

5.2 Prizes are subject to availability. The Promoter reserves the right to substitute any prize with a prize of equal or greater value. If any details of the Prize change, the Promoter will endeavour to update the Website as soon as reasonably possible.

5.3 The Promoter makes no representations, gives no warranties and holds no responsibility about the Prize, its value, its condition or any other information provided on the Website. The Promoter makes no representations and gives no warranties that the information provide on the Website is accurate, complete or up to date.

5.4 Prizes are non-negotiable, non-transferable, non-refundable and cannot be exchanged for any cash alternatives, in whole or in part.

the winner

6.1 There will be one winner for each draw.

6.2 The decision of the Promoter is final and no correspondence or discussion will be entered into.

6.3 The Promoter will contact the winner personally as soon as practicable after the Draw Date, using the email address provided with the competition entry. The winner must claim the gift card prize by responding to this email within 14 calendar days. Please check junk mail folders. If no response is received from the winner after 14 calendar days, we reserve the right to withdraw that winner’s prize and a new winner will be randomly selected and contacted. Withdrawal of prize will be on notice to the same email address.

6.4 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the surname and county of major prize winners on the Website.

claiming the prize

7.1 You must claim the Prize personally. The Prize may not be claimed by a third party on your behalf. Gift card prizes will be emailed directly to the winner’s email address following a confirmation of acceptance of the prize.

7.2 If your personal details, including contact information, changes at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter via email to contact@lagomhem.com. Notifications must include details of the competition you have entered, your old details and your new details. If your details change within 10 days of the Closing Date, the Promoter will use your old details if it needs to try to contact you.

7.3 The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the prize, of you do not win.

limitation of liability

8.1 Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

data protection and publicity

9.1 Personal data submitted specifically in connection with entering the competition will be processed by the Promoter solely for the purposes of administering the promotion, notifying winners, fulfilling prizes, and publicising winners, in accordance with these Terms and the Promoter’s Privacy Policy. If you do not provide the required personal data, the Promoter will be unable to process your entry, enter you into the promotion, or notify you if you are successful.

9.2 By entering the prize draw, entrants agree that, if they win a prize, their name and county location (in the format ‘Jane W, London’) may be used by The Promoter in or on its social media pages, Websites, advertising, or marketing material referencing the prize draw. The winner may be asked to participate in publicity as may be reasonably required by the Promoter.

9.3 If you do not agree to participate in any publicity about the competition, we may still provide your details to the Advertising Standards Authority. This is a legal requirement that we must comply with to prove that the competition has been properly administered and the Prize awarded.

9.4 If you are the winner of the competition, you may be required to provide further personal information and proof of your identity in order to confirm your eligibility to claim the Prize and transfer ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such way but by doing so you may prevent the Prize being transferred to you. In such circumstances, you will be deemed to have withdrawn from the competition and forfeit the Prize. You will not be entitled to any refund of your entry fee. The Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

9.5 The lawful basis for processing personal data provided in connection with this competition is the performance of a contract, specifically your entry into the competition.

Please note that under data protection laws you are entitled to request that the Promoter does not contact you and removes your details from its database. If you make such a request, you will be withdrawing from the competition as it will not be possible to contact you in the event that you are the winner. You will not be entitled to any refund of any entry fee if you withdraw from the competition. If you do not wish any of your personal details to be used by the Promoter for promotional purposes, please email the Promoter at contact@lagomhem.com prior to the Closing Date.

9.6 The Promoter will not disclose or share your personal data with any third party other than those who are engaged by The Promoter to administer the prize draw and fulfil the prizes.

9.7 Entrants’ personal details from their entry to the prize draw will be collected, stored and processed by the Promoter in accordance with the Promoter’s Privacy Policy. Entrants have various rights with regard to their personal data which the Promoter holds about them. For more information on these rights, please see the Promoter’s Privacy Policy.

refunds policy

10.1 All Entries to the Competition are final and no refunds shall be made at any time or for any reason, except in the case if the Promoter cancels the competition.

10.2 Each Entrant agrees that the usual requirement under the Consumer Protection (Distance Selling) Regulations 2000 for any goods and services ordered online to be supplied within 30 days will not apply to this Prize Competition.

general

11.1 These Terms constitute the entire agreement and understanding between us and you in relation to your entry into this gift card prize draw and use of the gift card by the winner.

11.2 If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions of these Terms.

11.3 Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of our rights or remedies.

11.4 Your statutory rights are not affected by these Terms.

11.5 The Promoter reserves the right at any time, in its absolute discretion, to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so or due to circumstances beyond its reasonable control. We will not exercise this right unreasonably and will use reasonable endeavours to minimise the effect on entrants to avoid disappointment.

11.6 The Promoter cannot guarantee continuous, uninterrupted or secure access to the promotion or its Website and is not responsible for any disruption to the promotion or its Website due to technical problems or otherwise. The Promoter accepts no responsibility or liability for any problems entrants may have in entering the prize draw, or for entries which are unsuccessful, incomplete, incorrectly submitted, delayed or late, damaged, corrupted or misdirected.

11.7 To the fullest extent permitted by law, The Promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.

11.8 Entrants are deemed to have accepted these terms and conditions by participating in this prize draw.

variation

12.1 The Promoter may amend these Terms from time to time where we consider it reasonable and necessary to do so. We will make the current Terms available on the Promoter’s Website and at https://lagomhem.com/ gift-card-draw-terms. Please check to ensure you comply with the current Terms.

governing law

13.1 These Terms are governed by English law. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

how to contact us

14.1 If you have any questions, comments or complaints about these Terms, please contact Customer Care via contact@lagomhem.com.

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